Question 1

- Policy on Booking with Minors (ages 8 - 17)

Accepted Answer

Our experiences are designed for mature audiences and adult minds. However, anyone who is 15 and under must be accompanied by a chaperone who is at least 18 years of age or older. If any member of a party is 12 years or under, then that party must book an entire experience for themselves (NOTE: all escape room experiences are now PRIVATE for no additional charge). Children aged 7 and under are not permitted to participate or enter the escape rooms-- no exceptions!
 
NOTE: A legal parent / guardian must sign a waiver (https://booking.escapeexe.com/waiver/)for their minor/s ages 8 - 17.

Question 2

- Arrive 17-20 Minutes Before Your Reservation

Accepted Answer

Before the start of your escape room experience, we will need to brief you on the story, make sure waivers are signed, and make sure that everyone has arrived safely. 
 
Late groups get less time to complete their escape room experiences, due to scheduling constraints. 
 
Please contact Customer Support if there is any issue and we will be happy to help!

Question 3

- Our Refund Policy

Accepted Answer

Tickets are Non-Refundable and all transactions are final.

NOTE: tickets that have been purchased are transferable to other customers.

Please contact Customer Support if there is any issue and we will be happy to help!

Question 4

- Playing a Room More than Once?

Accepted Answer

Since all of our escape room experiences have multiple paths, multiple choices, and multiple endings, we can understand that players may want to play each room more than once.

The choices you make impact the game, change the puzzles, change the outcome, and completely alter the experience. So, we do encourage you to play both sides of the story!

Question 5

- Participants Must Sign the Waiver Before Participating

Accepted Answer

All participants must sign the waiver before participating in an escape room experience. If the participants are minors (ages including 8 - 17), a legal parent / guardian must sign the waiver for the pariticipant.

Our WAIVER is HERE.(https://booking.escapeexe.com/waiver/)

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